Privacy Policy

Orqent Partners ("Orqent Partners," "we," "us," "our") operates orqentpartners.com and provides AI agent and automation services to businesses. This policy explains what personal information we collect through this website and in the course of providing our services, how we use it, who we share it with, and the choices available.

It applies to this website and to our business communications, not to the separate systems we build and operate on behalf of our clients.

Information you give us. Your name, email address, phone number, company name, industry, and anything else submitted through our contact form, booking form, or sent to us by email or phone, together with notes we take during a discovery call.

Information collected automatically. IP address, browser type and version, device type, operating system, referring page, pages viewed, and time on page, gathered through standard web analytics.

Information from scheduling. When a discovery call is booked, the details supplied during booking together with the appointment time and timezone.

We use personal information to respond to inquiries; to schedule, confirm, and remind about discovery calls; to prepare for and follow up on those calls; to provide and support services under an agreement with a client; to send business communications about our services where there is a lawful basis to do so; to maintain and improve the website; to detect and prevent fraud or misuse; and to comply with legal obligations.

We rely on performance of a contract or steps taken at your request before entering one; our legitimate interests in operating and improving our business, where those interests are not overridden by your rights; consent, where required, including for non-essential cookies and certain marketing communications; and compliance with legal obligations.

Orqent Partners does not sell personal information, and does not rent or trade it.

We disclose information to the following categories of recipients: service providers who process data on our behalf under contract, including our CRM and scheduling platform, email and communications providers, hosting and infrastructure providers, and analytics providers; professional advisers such as accountants and lawyers; parties to a merger, acquisition, or sale of assets, if that ever occurs; and law enforcement or regulators where disclosure is required by law or necessary to protect our rights or the safety of others.

When we build and operate AI agents, automations, and integrations for a client, we may process personal information belonging to that client's customers, patients, or contacts. In those engagements the client is the controller of that information and Orqent Partners acts as a processor, handling the data only on the client's documented instructions and under the terms of our agreement with them.

Individuals with questions about how a particular business uses their information should contact that business directly. This privacy policy governs Orqent Partners' own collection of information, not our clients' practices.

We use cookies and similar technologies that are strictly necessary for the site to function, and analytics cookies that help us understand how the site is used in aggregate. Most browsers allow cookies to be blocked or deleted through their settings; blocking strictly necessary cookies may prevent parts of the site from working.

We keep personal information for as long as needed for the purpose it was collected, for the duration of a client relationship and a reasonable period afterwards, and thereafter as required to meet legal, tax, accounting, or dispute-resolution obligations. Inquiry records from prospects who do not become clients are kept for a limited period and then deleted.

We apply administrative, technical, and physical safeguards appropriate to the sensitivity of the information we hold, including access controls, encryption in transit, and vendor due diligence.

No method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

Depending on where you live, you may have the right to request access to the personal information we hold about you; to request correction of inaccurate information; to request deletion; to object to or restrict certain processing; to request a portable copy; to withdraw consent where processing is based on consent; and to opt out of marketing communications at any time.

Requests go to Contact@orqentpartners.com. We will respond within the period required by applicable law. We may need to verify your identity before acting on a request, and we will not discriminate against anyone for exercising these rights.

Orqent Partners operates from the United States and our service providers may process information in the United States and elsewhere. Where information is transferred out of the UK, EU, or EEA, we rely on appropriate safeguards such as standard contractual clauses.

This website and our services are directed to businesses and are not intended for children under 16. We do not knowingly collect personal information from children. If we learn that we have, we will delete it.

The site may link to third-party websites. We are not responsible for their content or privacy practices and encourage reading their policies.

We may update this policy from time to time. The revised version takes effect when posted, and the "Last updated" date at the top will change. Material changes will be communicated where required.

Questions or requests about this policy: Contact@orqentpartners.com, or +1 (904) 621-2887, Monday to Friday, 8:00 AM – 6:00 PM Central Time.